Bista Solutions’ Support Services for NetSuite

6 Month Support Pack

200 Hours

Application Support

IT Infra Management

1 Year Support Pack

350 Hours

Application Support

IT Infra Management

Accounting Health Check

Application Support

Odoo Application Support

User Training

Bugs Fixing

Resolving Errors

Change Requests

ERP Upgrades

IT Infra Management
(Self/Cloud Hosted)

24/7 Server Monitoring (Netsuite+ Database)

Security Patches Update

Database Monitoring

Resource Modification based on Usage

Vulnerability Scanning

Uptime Monitoring

Accounting Health Check

Financial Reports Validation

AR / AP + GL matching

Inventory + GL matching

Accounting Training

Accounting SOPs

Review Accounting Master Data

Bank Reconciliation Check

Overall GL Analysis

CHALLENGES OUR SUPPORT SERVICES SOLVE:

We provide 24/7 assistance and live support during U.S. business hours to accommodate different time zones.
Poor Support:

We offer comprehensive support, leveraging our expertise to optimize your business processes if your current vendor lacks the ability to provide assistance.

High Costs:

Avoid the need for hiring specialized internal staff and the associated high costs by leveraging our decades of experience across all verticals, offering cost-effective technical and performance support to overcome insufficient expertise.

Unaligned Goal:

Receive the right support for your business with multiple service levels tailored to your specific needs and budget, avoiding unaligned support.

Response Rate:

We have a department dedicated to providing support services. As such, our team minimizes downtime and ensures efficient NetSuite system operation with responsive phone support and online assistance to address performance issues promptly.