INTRODUCTION:-

Odoo (formerly known as OpenERP and before that, TinyERP) is a suite of enterprise management applications. Targeting companies of all sizes, the application suite includes billing, accounting, manufacturing, purchasing, warehouse management, and project management.

HIGHLIGHTS OF ODOO v10:

• Just a couple of months back Odoo has launched its new version 10 with its new features.It has covered all modules with more improvements in manufacturing module.

• Odoo 10 is a software suite where you will find “All Application under One Roof”.

Odoo 10 Community Vs Enterprise Edition

• Odoo 10 Enterprise version has some exclusive new modules to name a few are ‘Help desk ’, ‘Odoo studio’, ‘PLM’, ‘Quality Management’ and so on . Through this blog we will cover some details about two of the enterprise module i.e., Odoo Help Desk and Odoo Studio. (For more general differences between Odoo Community vs. Enterprise, click here).

Odoo Help Desk:

This is a new module introduced with the release of Odoo 10.This module is basically for providing customers support and address the typical issues and queries they have.The Odoo Help Desk Module generates tickets by emails, or from a website form or any third party application and these tickets can be assigned manually or randomly between the teams members .The module also allows you to assign priority to tickets

It consists of following features:-

1.It is a ticket management application.

2.Process tickets through different stages to solve them.

3.Add priorities,types,description and tags to define your tickets.

4.Make an in-depth analysis of your tickets through pivot view in reports menu

5.The modules allows you to link your company help desk to a public FAQ/Forum or any site which is a knowledge base with relevant presentations or videos or blogs.

6.The module also lets you set the service level agreements for individual tickets that raised.

7. Last but not the least Odoo 10 Help Desk also automates Customer satisfaction survey.

Here are a few snapshots of the Helpdesk Module tanke from our Odoo 10 instance:

After creating a ticket Dashboard is seen as follows:

Odoo Studio:

Odoo Studio is also a new module introduced with odoo v10.Odoo Studio lets you create your own custom application (code-less) within minutes .We can add,remove or change any type of field directly in the interface,just simply select the view of the model you want to customize and you could then make changes easily..It consists of following features:-

1.It is a customization application.

2.It allows the user to customize most elements of user interface in a simple and graphical way.

3.Creates a new application(add module,top level menu item & default action.

4.Customize an existing application(edit menus,actions and views).

5.Use python code to develop advanced automations.The sky’s the limit.

6.Automate updates based on conditional statements. Example: set the priority field to ‘Urgent’ if no responsible is assigned after 5 days.

Here are some snapshots that we have taken from Odoo Studio Instance:

Bista Solutions has also developed its own Odoo 10 App – Account Payable App.For Odoo Version 10.0, this module shows the unapplied balance of Payments on the list and form view, with a filter to show payments with a positive unapplied balance.

You Can also download this app from Odoo App store from here

In the enterprise and community edition of manufacturing module(Odoo v10) there are some options included in the form of ‘Extra Features’ which includes the following..

1. Odoo 10 Master Production Schedule(MPS)

Enterprise edition : It uses MPS in order to create procurements based on forecasts.

Community edition:No need for MPS as products have short lead times.

2.Odoo 10 Product Lifecycle Management(PLM)

Enterprise edition: It manages engineering changes,features and documents.

Community edition:No PLM

3.Odoo 10 Maintenance

Enterprise edition:Preventive and corrective maintenance management.

Community edition:No maintenance machines and work centers.

4.Odoo 10 Quality Control

Enterprise edition:Manage quality control points,measures and checks.

Community edition:No quality control

For More details on Odoo 10 MRP,PLM and Quality Module you can view our Blog

Here is a detailed split up of Manufacturing module Community and Enterprise edition

 

We hope this snippet of on Odoo 10 HelpDesk and Odoo Studio helps you to get some insights on the very new Odoo 10. Stay tuned for more information on Odoo 10 .

Please feel free to reach us at sales@bistasolutions.com for any queries on Odoo and its related modules. Also you can write to us through feedback@bistasolutions.com and tell us how this information has helped you.