Streamline Sales Communication with Odoo CRM and JustCall VOIP Integration

In any growing organization, clear and timely communication can make the difference between a missed opportunity and a closed deal. For businesses using Odoo ERP, integrating VOIP capabilities directly into the CRM transforms how teams engage with leads, customers, and internal workflows. That’s why Bista Solutions has developed a seamless integration between Odoo CRM and JustCall VOIP, empowering your teams with smarter, faster, and more contextual communication.

Click-to-Call Functionality Inside Odoo

One of the most valuable features of this integration is the ability to initiate calls directly from within Odoo. Any phone field across the system—whether it’s in a lead, opportunity, contact, or even a custom module—can be clicked to trigger an outgoing call via JustCall. This eliminates the need for switching between platforms or manually dialing, saving time and improving response rates.

Caller Insights That Equip Your Team

When a call comes in, Odoo automatically pulls up the associated record, showing:

• The caller’s name and company
• Their most recent order details
• Messages exchanged through the system
• The assigned salesperson

This context equips your team to provide tailored and informed service without searching for information—enhancing the customer experience and increasing your chances of conversion.

Two-Way SMS from Inside the ERP

The integration also allows users to send and receive SMS directly through Odoo. A small SMS icon next to phone number fields opens a wizard where you can:

• Type out a custom message
• Select from existing SMS templates
• Review sent messages instantly in the Chatter thread
  

This makes it easy to confirm appointments, share updates, or provide customer support—all from the same centralized ERP system.

Automatic Logging for Complete History

Transparency and traceability are critical for ERP users. That’s why every call and SMS—whether inbound or outbound—is automatically logged in the Chatter feed of the related Odoo record. Whether you’re working with a standard object like Leads and Opportunities or a custom module, the system ensures that communication is tracked for future reference, collaboration, and audit purposes.

Built by Bista. Customized for You.

As an award-winning Odoo Gold Partner and a recognized leader in ERP implementations, Bista Solutions designed this integration to be scalable and easy to adapt. We understand the real-world needs of growing businesses, which is why our integration:

• Works seamlessly with existing CRM workflows
• Is compatible with other Odoo modules (Sales, Helpdesk, Inventory, etc.)
• Can be customized for industry-specific use cases (e.g., automotive, healthcare, distribution)

Whether you’re looking to get started with this integration or need to fine-tune it for your operations, Bista Solutions offers full setup, training, and long-term support.

Make Your CRM Smarter

Improve your response time, personalize every customer interaction, and unify your communications under one roof. Contact Bista Solutions today to learn how the Odoo + JustCall integration can transform the way your business communicates.Contact us today to learn more.