Bista Solutions’ Support Services for NetSuite
6 Month Support Pack
200 Hours
Application Support
IT Infra Management
1 Year Support Pack
350 Hours
Application Support
IT Infra Management
Accounting Health Check
Application Support
Odoo Application Support
User Training
Bugs Fixing
Resolving Errors
Change Requests
ERP Upgrades
IT Infra Management
(Self/Cloud Hosted)
24/7 Server Monitoring (Netsuite+ Database)
Security Patches Update
Database Monitoring
Resource Modification based on Usage
Vulnerability Scanning
Uptime Monitoring
Accounting Health Check
Financial Reports Validation
AR / AP + GL matching
Inventory + GL matching
Accounting Training
Accounting SOPs
Review Accounting Master Data
Bank Reconciliation Check
Overall GL Analysis
CHALLENGES OUR SUPPORT SERVICES SOLVE:
We provide 24/7 assistance and live support during U.S. business hours to accommodate different time zones.
Poor Support:
We offer comprehensive support, leveraging our expertise to optimize your business processes if your current vendor lacks the ability to provide assistance.
High Costs:
Avoid the need for hiring specialized internal staff and the associated high costs by leveraging our decades of experience across all verticals, offering cost-effective technical and performance support to overcome insufficient expertise.
Unaligned Goal:
Receive the right support for your business with multiple service levels tailored to your specific needs and budget, avoiding unaligned support.
Response Rate:
We have a department dedicated to providing support services. As such, our team minimizes downtime and ensures efficient NetSuite system operation with responsive phone support and online assistance to address performance issues promptly.